SHIPPING POLICY
Dispatch
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We dispatch plant orders on each Monday and Tuesday of the week to minimize the time that they might get stranded in the courier depot over the weekend. Non-plant orders are shipped through weekdays.
Delivery
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North Island: 1-3 business days
South Island: 2-5 business days
Rural: 1-2 business days extra.
Note: All packages are sent out as non-signature required, please follow the tracking updates closely! If you are not likely to be home upon delivery, please advise a safe and plant friendly place for the courier to drop your parcel. Unproper dropping spots may cause damage to plants or even packages get stolen. LeafTalk is not liable for damage incurred to plants or stolen parcels after they’re delivered, but we will fully refund you if your parcel was lost in transit before arrival.
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FREE SHIPPING
We offer free delivery when order over:
Auckland Urban $150
​Auckland Rural $200
North Island Urban $200
North Island Rural $300
South Island Urban $300
South Island Rural $400
RETURN POLICY
Our mission is to give you the delightful experience of discovering plants and deliver the desired plants to your hands safe and sound. However, things can still happen even under our comprehensively careful handling.
For plants
We carefully pack your plants with special wraps and supporting frames in a specially designed box. In the very rare case if severe damage incurred to your plants in transit, please send us photo proofs within 3 days of receipt. We will refund you in full and may ask you to return the plants in its original carton if the evidence clearly indicates a shipping damage.
Apart from the shipping damage, LeafTalk does not accept any plant returns or exchanges due to the sensitive nature of live plants.
For other items
We accept returns within 7 days of delivery on unused items in their original parcels and packing materials. To return your items, you must contact us first, we will send you further instructions including returning address. You will be responsible for shipping costs for the returning products. Please also be aware that sale and clearance items are not eligible for a return. Exchange only applies to defective or damaged items within 24 hours of receiving, so please contact us as soon as possible to report. If you are returning items over $80, please be sure to ship them with tracking number or add shipping insurance.